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Effective Date: 20/08/2025
Thank you for shopping with Elara. We value your satisfaction and aim to provide a seamless shopping experience. If you're not entirely pleased with your purchase, we're here to assist.
Returns
Eligibility: Items must be returned within 30 days of receipt.
Condition: Products should be unworn, unwashed, with original tags attached, and in their original packaging.
Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or earrings unless faulty.
Refunds
Processing Time: Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs: Original shipping charges are non-refundable unless the item is faulty or incorrect.
Exchanges
Availability: We offer exchanges for different sizes or colours, subject to stock availability.
Process: To initiate an exchange, please contact our customer service team at Elaraboutiqueofficial@hotmail.com with your order details.
Return Shipping
Responsibility: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Method: We recommend using a trackable shipping service or purchasing shipping insurance.
How to Initiate a Return or Exchange
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Contact our customer service at [Insert Contact Email] within 30 days of receiving your order.
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Provide your order number, item(s) to return or exchange, and the reason for the return.
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Follow the instructions provided by our team to complete the process.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately at Elaraboutiqueofficial@hotmail.com with your order number and details of the issue. We will arrange for a replacement or refund, including return shipping costs.
Legal Rights
This policy does not affect your statutory rights under UK law, including the right to cancel orders made online within 14 days under the Consumer Contracts
Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our customer service team at Elaraboutiqueofficial@hotmail.com